Event Characteristics Cardholders have received computer-generated calls claiming to be from their financial institution. The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the customer to key their account number, card expiration date, and PIN. Recommendations Cardholder awareness is key in combating fraud. Should you receive any questionable calls, please make sure you do not provide your personal information. In addition, please be aware of following tips and/or characteristics of a fraudulent call: Make sure you [i.e. cardholder] initiate the contact, and the bank verifies your identity with questions only you would know. To verify whether a call is legitimate, call us or visit our website, using phone numbers or internet addresses from our bank statement or account documentation. Do not call back a number provided over the phone or click on a link in an email. Most communications will include something that will concern or excite the victim. If you have been the victim of a scam, file a complaint at local law enforcement. Notify us immediately at (973)344-5125.
FDIC has issued an alert that emails appearing to be from the FDIC are being sent that could be a form of phishing. The subject line reads “Urgent Notification – Security Reminder,” and ask recipients to install a program. Lusitania Savings Bank is urging all customers not to access the link or download the executable file. The FDIC is working with U.S. Computer Emergency Readiness Team to determine the exact effects of the file.
Con artists use email to try to hijack your personal financial information. In a scam known as “phishing,” swindlers claim to be from a reputable company and send out thousands of fake emails in hopes that consumers will respond with the bank account information, credit/debit card numbers, social security numbers, Pin codes, passwords, or other sensitive information. These emails can look quite convincing, with company logos and banners copied from actual web sites. Often, they will tell you that their security procedure has changed or that they need to update (or validate) your information, and then direct you to a look-alike web site. If you respond, the thieves use your information to order goods and services or obtain credit. If you would like to know more about recent scams and how to protect yourself, visit the following website: www.antiphishing.org.
If you feel that you have been a victim to any fraudulent emails or solicitations concerning Lusitania Savings Bank accounts, please contact us immediately. To report suspicious activity to the Intrenet Fraud Complaint Center file a complaint at their website at www.ic3.gov.
